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Asus Aura Not Working: Latest Guide for Beginners in 2020

After you painstaking install all of the RGB lighting components to your system, you run the Asus Aura Sync software but to your dismay, the system does not light up. Well, the problem might be the Asus Aura not working properly.

We have read several complaints about the Asus Aura software malfunctioning. One user reports:

“The lighting on the Asus motherboard is out of sync with those on the RAMs”

There are a number of ways you can fix these software related issues. Each of which is listed in this article. We will guide you through each of our proposed solutions so that you do not encounter any difficulty.

Asus Aura Sync Errors: Get them fixed

The Asus Aura Sync app is notoriously buggy and if you come across any difficulty while you use the app you should not be surprised.

Aura Sync Not Working Error Fixed

The usual issue causing this problem might just be a faulty RGB/ARGB header connecting the lighting peripheral to the motherboard or a corrupt driver or an older Aura Sync app version.

Now to fix Asus Aura not working you have to make sure that whether your lighting components are compatible with the Asus Aura software or not. You also have to check if your motherboard is compatible with Asus Aura software.

If you face anyone of the compatibility issue it will render these solutions useless. Therefore, make sure of that beforehand to avoid disappointment later on. Moreover, you can check for compatibility of your components on the Asus Aura website.

More on how to fix Aura Sync not working:

1. Reconnecting the RGB Headers

Fastening the RGB/ARGB headers properly and in the exact position is of utmost importance.

If you connect the header in an improper position on the motherboard, or mix-up with other lighting components, no matter how hard you try the software will not detect the peripheral component(s).

Asus Aura not working, rgb header on motherboard
RGB header on the motherboard

Therefore, try to make sure of that beforehand, the connectors, two of them usually, lie on the very edge of the motherboard so it can be a little tough to squeeze your hand into the right place. Just be more careful.

2. Uninstalling all other RGB software

You will face some issues if you simultaneously run third-party RGB lighting software with the Asus Aura Sync.

In order to fix this just uninstall all other RGB lighting software running on your system.

For complete uninstall of the software head over to the programs and features in the Control-panel:

Press Windows logo key + R, this will prompt the run program, type appwiz.cpl in the dialogue box and this will take you directly to the programs and features in the Control-panel.

Next, search for RGB lighting software (other than Asus Aura) in the programs and features list of applications and click uninstall.

Doing so will ensure complete removal of the software.

If up till now the Asus Aura is still not working, try the next solution.

3. Disabling the Fast Startup feature on Windows

This Fast Startup feature on Windows operating system helps to boot up fast by restoring the previous configurations.

This allows the users a fast boot up of the system once they restart the system.

The Fast Startup feature on Windows does not affect the installation procedure of Asus Aura. However, it can cause problems after installing the app.

Sometimes the Asus Aura app upon starting the system fails to load, this means you do not get the RGB lighting effects upon startup and it has to be manually run from the windows application.

Follow the steps below to fix the problem:

  1. Press Windows logo key + R, this will prompt the run program.
  2. Type control panel in the dialogue box.
  3. Next, search for the Power Options and click on it.
  4. Once you are there,  click on the option Choose what power buttons do.
  5. Here you will see an option Change settings that are currently unavailable. Click on it. But you should keep in mind you can only access this option only if you are an administrator. 
  6. Now head to the bottom of the opened window, un-tick the box that says, Turn on fast startups. 
  7. Once that is done, apply changes and exit the control panel.
  8. Finally, just restart your computer to see if the RGB lighting works.

    If the problem persists move over to the next solution.

4. Reinstalling the Asus Aura Sync software

Properly installing software that is already full of bugs can be a tedious task.

We have a detailed guide on the download and installation of Asus Aura Sync software.

There are a number of ways to do the re-installation of the Asus Aura Sync software correctly but we have picked the best method out for you.

Asus Aura has stopped working: Fixed

asus aura has stopped working
Bummer. Asus Aura has stopped working

If you are facing this issue, once you run Asus Aura it stops working, the problem might be with the software having trouble synchronizing with other components.

Asus Aurora Sync will not work sometimes when your CPU is over-performing due to msmpeng.exe.

‘msmpeng.exe’ is a built-in feature of Microsoft Windows Defender. To halt its operation, disable Windows Defender application.

Also try disabling anti-virus operations temporarily, now run the Asus Aura app which should fix the issue of ”Aura service is currently unavailable.”

Aura Sync not detecting motherboard: Fixed

Another annoying problem faced by users is that the motherboard is not detected by the Asus Aura service.

To fix this issue what you can do is firstly, check whether your motherboard and other RGB components are Aura Sync compatible or not.

This is the most important prerequisite to any Asus Aurora fix.

To validate compatibility of your components, head over to Asus website.

They have categorized the different components available or your ease.

Step#1:

Now if you have found out your motherboard is indeed Aura Sync compatible then activate RGB lighting from the BIOS menu of your motherboard.

To do this restart your computer and rapidly press the F2 key to enter BIOS menu. It may differ for some manufacturers.

Once you are there, press the Advanced mode(F7)>column named Advanced>Onboard Devices config.> navigate to RGB lighting and turn on both the options> save and exit BIOS.

Step#2:

Download the working Aura service Sync app and follow the installation instructions given here.

Following the instructions properly will ensure the problem with the motherboard detection is fixed.

Asus Aura Sync software is not launching: Fixed

If you come across the issue where the Asus Aura Sync software does not launch or open upon clicking the icon of the app, the problem might just be with the installation.

First, uninstall the Asus Aurora software and remove all the files.

Next, reinstall and download the files from here. And follow the installation guide, in doing so this should fix your issue.

Aura Sync: Buttons in the app are non-functional: Fixed

Asus Aura button not working

On the user interface to see some button or icons that are unresponsive, these buttons do not highlight if you hover the cursor over them but you do see them working on someone else’s software.

The reason for this is that Asus Aurora is not picking up any lighting component indicating that the components are not fastened onto the motherboard properly.

Therefore, make sure you have fastened them in the correct order.

What is Asus Aura Sync software?

We have covered this topic in great detail and you will get to know about the recent history of RGB lighting concept in computers and the latest RGB lighting features.

Just click here.

Why does Asus Aura Sync software not work?

There were many issues with the Asus Aurora software not working that we experienced while using the software.

Also after looking at what other users have reported we decided to complain all the major problems mutually shared among all the users.

So, let us have a look at them one by one:

Why Asus Aura won’t open:

Aura service clashing with other RGB Lighting software:

Aura Sync will not work the way it is intended to when there are other RGB controlling software installed and running simultaneously in your system.

Sometimes free antiviruses such as Avast causes problems and restricts smooth Aura Sync app operation.

Wrong Installation file path: 

Aura Sync does not seem to operate correctly while it is installed in any custom installation path.

You are recommended to install the setup file in the default file location.

Earlier versions of Asus Aura Sync:

Looking at how buggy the latest versions of the software is, just imagine how difficult the earlier versions of the software would be to use.

Now having said that we recommend you update to the latest version and erase all data, files and folders of previous versions(they tend to cause inexplicable issues).

You can download the latest version of the Asus Aura Sync here.

Reasons why Asus Aura is not detecting motherboard:

1. Improper RGB/ARGB header connections:

Most of the time see the problem with the lighting is just a faulty connection.

What happens is that usually the users who want to light-up their gaming rigs have the motherboard already integrated within the system.

Therefore, it is hard to reach the exact place where the headers for the lighting are and connecting all the components in the correct order is a bit of a challenge and it is this were we see most of the human errors committed.

We recommend you use a flash light to properly see where the connection go, also make sure the components are fastened properly and not dangling and please do not use too much force.

Be careful not to damage the delicate connectors of the RGB header because if you do then you would have to get new ones soldered on the motherboard.

And just imagine the hassle that would be in taking the motherboard out of the system.

2. Fast Startup:

Windows has this built-in feature with the intention to boot up the system as quickly as possible once the user turns on or restarts the system.

Aura Sync fails to load properly with this feature, you sometimes do not get a synchronized light-up of the entire system.

What happens is that Windows tries to disable as many services as possible in the startup. As the result when the system is turned on, the Aura service is currently unavailable.

One component might be showing one color while the other might still be turned off.

Our recommendation would be to turn this feature off.

3. Corrupted installation file: 

During the download, if the user encounters an internet disconnection issue either due to power outage or an unplugged router, the installation file consequently might corrupt.

Just reinstall the file with a fresh download.

Different features of the Asus Aura software

We have a comprehensive guide to the multiple features of Asus Aura software in one of our other articles on the subject.

In addition, we go through each one of the multiple options available for the lighting on the computer in detail.

Frequently Asked Questions

We have compiled a list of the most frequently asked questions and we have tried our best to answer them, so let us have a look:

Question#1:

What RGB fans are compatible with Asus Aura?

Answer:

The Best Aura Sync Fans are:

  • Deep Cool CF 120.
  • Thermaltake Riing h14 RGB.
  • Cougar Vortex RGB HPB 120.
  • Bitfenix Spectre Pro RGB 120mm.

Question#2:

The motherboard icon disappeared from Aura UI?

Answer:

Check first if the LED indicators on your motherboard are on or off.

If they are ON, just do a clean reinstall of the software.

If they are OFF, go to BIOS> Advanced -> Onboard Devices configuration -> RGB LED Lighting -> Make sure the RGB lighting is ON.

Do make sure the components are fastened properly.

Question#3:

My Aura Sync compatible device doesn’t appear in Aura UI?

Answer:

Make sure the device if properly connected to your system motherboard.

Try re-plugging it into your system. Next, click the refresh button on the Aura software and wait for a few seconds for it to detect.

However if the refresh does not work, try restarting the system. Moreover, if that does not work either then the problem might be with the install. Try reinstalling.

Question#4:

How to do a clean reintall?

Answer:

Follow these instructions.

Question#5:

Desktop icon of the new Aura app does not update?

Answer:

Download the latest version of the software and install it.

Question#6:

How many adjustable LEDs can I control?

Answer:

Aura Sync allows you to control adjustable LED strips consisting of up to 120 independent LEDs for each adjustable LED header.

Question#7:

The LED of my Intel®X99 Chipset motherboard’s memory kit doesn’t work?

Answer:

GO to the BIOS menu>Select DRAM Timing Control and DRAM SPD Write>click on Enabled>save and exit.

Question#8:

Does Aura sync work on any graphics card not from ASUS?

Answer:

It will not work because third party providers are not compatible and remember compatibility is the most important prerequisite to Aura lighting.

Question#9:

Can you use Aura sync without ASUS motherboard?

Answer:

 You need one of the Asus Aura Ready-motherboard for the software to work.

Question#10:

Does Corsair Vengeance RGB work with Asus Aura sync?

Answer:

Aura Sync is compatible with the Corsair Vengeance RGB Pro and the Dominator Platinum RGB modules

Final Words

We really hope you found all the necessary information regarding the Asus Aura not working issue you were looking for and got your problems fixed. But if not then please leave a comment below.

We will help to resolve your pertaining issue.

Please do like and share the article if it helped you it might even help those around you and allow notifications on your browser to stay updated with the latest proceedings in Tech on Techacker.

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